Privacy Policy

1. Introduction

Welcome to Tyfaxiy's Privacy Policy. At Tyfaxiy, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care services, visit our website, or interact with us in any way.

We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our pet care services:

Personal Identification Information: Name, email address, phone number, postal address, and payment details.
Pet Information: Your pet's name, breed, age, medical history, dietary requirements, and behavioral patterns.
Service Information: Details about the services you request, appointment preferences, and service history.
Technical Information: IP address, browser type, device information, cookies, and usage data when you visit our website.
Communications: Records of correspondence if you contact us.
Feedback and Reviews: Comments, suggestions, ratings, or reviews you provide about our services.

3. How We Collect Your Information

We collect information through various channels:

Direct interactions when you register for our services, make bookings, or communicate with us.
Automated technologies or interactions when you use our website, including cookies and similar tracking technologies.
Third parties or publicly available sources, such as veterinary referrals (with your consent).

4. How We Use Your Information

We use your personal information for the following purposes:

To provide pet care services and fulfill our contractual obligations to you.
To create and manage your account with us.
To process payments and prevent fraudulent transactions.
To communicate with you regarding appointments, services, promotions, and important updates.
To improve our services, website functionality, and customer experience.
To comply with legal obligations and respond to legal requests.
To protect our rights, privacy, safety, and property, as well as those of our customers and pets.

We process your data based on one or more of the following legal grounds: your consent, contractual necessity, legal obligations, or our legitimate interests.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We determine the appropriate retention period based on:

The amount, nature, and sensitivity of the personal data.
The potential risk of harm from unauthorized use or disclosure.
The purposes for which we process your personal data.
Whether we can achieve those purposes through other means.
Applicable legal, regulatory, tax, accounting, or other requirements.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

Encryption of sensitive data.
Regular security assessments and vulnerability testing.
Strict access controls and authentication procedures.
Staff training on data protection and security practices.
Secure data backup and recovery procedures.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request that we correct inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your data.
Right to Data Portability: You can request the transfer of your data to you or a third party.
Right to Object: You can object to our processing of your personal data.
Right to Withdraw Consent: You can withdraw consent where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using our website contact form. We may need to verify your identity before responding to your request.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly.
Preference Cookies: Allow the website to remember choices you make.
Analytics Cookies: Help us understand how visitors interact with our website.
Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will make reasonable efforts to provide more prominent notice, such as an email notification if we have your contact information.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.